Suspension Of Internet A/C Before Due Date Grahak Suraksha

My Name: Ravish Desai
My Complaint Against: You BroadBand
Contact of Complaint Against:
You BroadBand & Cable India Ltd:
Name of person: Hemang (Branch- Vadodara, Gujarat – You BroadBand)

Contact #: 0265-6194700
Complaint Category:
Broadband/Internet Services
My Complaint Description:
Hi,

I hold Plan Angel256kbps – 784kbps for 12 months + 1 month free + free router.

This was a prepaid Plan and I paid Rs 5700 on date 3rd Aug-2011.

On 16-Aug-2012, they disconnected my account stating your account is suspended. I had requested tons of time on callcentre complain number: 2012081602810. Also wrote letter to their office and handed copies in person, also took its reciept.

The issue is I still have 15-20 days of internet access but they have suspended their account and their executives are calling stating if I renew only than will get those days, etc. But when I registered they didnt inform me that.

The internet connection was for my residence.

I am frustrated with this. I am feeling as begger, I am begging for service for which I have already paid.

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