Subject: Items Stolen From The Consignment
My Name: ARPIT NAIR
My City: Bengaluru
My State: Karnataka
My Complaint Against: The Professional Couriers
Complaint Category: Couriers & Parcels
Claim Amount (Approx.): 2000
My Complaint Description:
I regret to inform you all that after maintaining such a big name in the field of courier deliveries, there are loopholes in their system. I had a courier which was sent from Surat on 13/04/18 which got delivered to my place (Bangalore) on 17/04/18. As i was unavailable at my place when the delivery boy came, I picked up my courier from the dedicated office later in the evening. After opening my courier I found out that 5 items were missing and I was shocked in disbelief. Then carefully observing the box in which my items were there, the box seemed to be opened and repacked with the brown tape very skillfully. I even tried to contact their Head Office in Mumbai via mail but all they did was, forwarding my mail to different departments but I didn't get a positive response from anyone. We personally visited the offices in Udhna, Surat ( from where the parcel was sent) and in Jalahalli, Bengaluru ( from where I picked up my parcel). The office girl in Jalahalli, Bengaluru office clearly told me that there are chances that my items were stolen from the Peenya office (Bengaluru). I also received a mail from Mr. Das (Branch Manager of Nelamangala, Bengaluru), he said that the weight of the consignment forwarded from Surat and received weight at the delivery branch were showing as same, which is impossible for me to digest as the weight of the stolen items was around 3kgs out of 6.8kgs (total consignment weight).
I would ask you to please take some strict action against this company and do the needful.