Subject: Short delivery of Pump Set
My Name: Seema Abhale
My City: Vadodara
My State: Gujarat
My Complaint Against: Thermax Ltd.
Complaint Category: Industrial
Claim Amount (Approx.): 200000
My Complaint Description:
We had ordered thermic fluid heater on 20.03.18 including 2 Nos, of Circulation Pumps. On 17th May 2018 they send us intimation that the material is ready for despatch and the delivery is held as they were waiting for payment from our side. However later they informed that the dont have circulation pumps and hence the delivery is delayed. On 20th July 2018 Thermax informed that they are ready for despatch provided payment is done. The payment was done even when we were not shared with the packing list and in August 2018 we received the consignment with one circulation pump short. Thermax defaulted in honoring the ordered equipment and we have been following with them for an year now with no results or any kind of assurance from them for delivering the short supply.
Today we are writing to this forum with a hope that this matter be escalated so that we get the delivery of the short pump for which we have already made payment and that we are able to honor our terms and conditions to the end user. We trust our complaint will be looked into on urgent basis and responded accordingly.