Subject: ORIGINAL DOCUMENTS SENT BY COURIER HAS BEEN LOST BY THEM
My Name: JAY SHAH
My City: Ahmedabad
My State: Gujarat
My Complaint Against: TNT COURIER
Complaint Category: Couriers & Parcels
Claim Amount (Approx.): 2600000
My Complaint Description:
We have send our original export documents, Bill of Lading, export invoice, packing list, certificate of origin, fumigation certificate & our material quality certificate. All the documents are packed in one sealed envelop and TNT courier authorised person came to pick up the envelop on 24th May-2019,their docket No. GD411355218WW. After continuous follow up from 30th May-2019 they are not in a position to trace & track our envelop but after our continuous pressure on them they send us mail on 4th May-2019 that envelop has been lost by them and they are not in a position to found the same from their office.
Our all original documents has been lost and for getting duplicate bill of lading copy from shipping line they need bank guarantee of 300% value of invoice. Our invoice value is $ 12,000 so we will have to give bank guarantee of $ 36,000. All other bank charges and procedure charges will be extra so we are in big financial problem due to the negligence of courier company, courier company is not accepting any responsibility on lost envelop.
Please help us by doing the needful.