Too Much Delay In Service And Got Damaged Piece

My Name: Jaydeep
My Contact No. 9924943899
My Complaint Against: HTC corporation
HTC corporation’s Contact Details: 1800-266-3566
Complaint Category: Mobile Companies
My Complaint Description:
dear sir,

I want to do complaint against HTC Corporation. the whole case is elaborated as following.

I had purchased brand new HTC one X (price-29,544) on 2nd feb-2013.(please find first attachment for bill) from Infibeam online shop. After about 4.5 month-on 28th jun, The mobile was suddenly switched off and can’t be powered on. so i go to local HTC authorised service center-Aryan technologies (please find second attachment). and they had sent the mobile to mumbai HTC service center. after about one month HTC service center said that my mobile voids warranty as the touch pad is lifted & duplicate (please find third attachment).and they raised quotation of Rs.16000.

But how it can be possible as i gave the mobile without any physical damage and i had never repaired it before as you can see it from service memo that in that memo it is not written that the mobile received at service center is damaged. in the service memo only written that mobile is not power on.

After too many calls HTC agree to give free of cost service(please find forth attachment). BUT what about my time as yet i don’t get repaired mobile as local service center was not accept the mobile back so i gave the mobile to HTC service person Mr.Piyush from rajkot. thus i wasted too much time also get mental harassment also i had to visit too many time local service provider.

so i want compensation from the firm who had cheated me and who tapered my brand new mobile phone and also replaced my original touch pad by duplicate touch pad. i want my rupees back as now i don’t want tampered HTC mobile.

Regards,

Jadeja Jaydeepsinh
Encl-
1) Mobile purchase bill
2) service memo
3) email from htc-24-jul
4) email from htc-26-jul

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