Yatra.com Android Based Online Booking Application Complaint – Online Cancellations Of Air Tickets And Refund Issue

Subject: Online cancellations of Air Tickets and refund issue
My Name: [email protected]
My City: GANDHINAGAR
My State: Gujarat
My Complaint Against: Yatra.com Android Based online booking application
Complaint Category: Online Shopping
Claim Amount (Approx.): 3100
My Complaint Description:
I booked a returned airline ticket using the Yatra App on my android phone. The date and destinations selected were changed on its own and I realised this mistake after making the full payment. I immediately called up Yatra but they were unable to help them. I requested them to only swap the destinations but they said t will be charged as per the Airline (GoAir) policy which substantially higher then the original airfare! As per there recommendations, I called up the Airline but they also refused to even consider my request! finally I had to cancelled the entire booking and I did not get any refund! Just to make sure that I am not making any wrong complaints, I' actually installed the application on another mobile, but the same thing happened on it too! I just want to tell you that I am considering myself as very experienced mobile user and doing online bookings and shopping since last more than 12 years! There are many users of Yatra app and they are all at risk of getting ripped of due to these practical and avoidable errors.

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2 thoughts on “Yatra.com Android Based Online Booking Application Complaint – Online Cancellations Of Air Tickets And Refund Issue

  1. Dear Altaf,

    Greetings from Yatra.com!

    Thank you for contacting us and we regret the inconvenience caused. We would request you to share the Yatra reference number and the screen shot of the booking and we will take it forward with the concerned team.

    Best Regards,
    Yatra Care

    • Dear Altaf,

      Greetings from Yatra.com!

      Thank you for contacting us and we regret the inconvenience caused. We would request you to share the Yatra reference number and the screen shot of the booking and we will take it forward with the concerned team.

      Best Regards,
      Yatra Care

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