Subject: Fraudulent Cancellation of the Air Tickets and Denying full amount refund after refunding the partial amount of Rs. 47820/-
My Name: Damber Singh Gurung
My City: Jaigoan
My State: West Bengal
My Complaint Against: Yatra.com (Subham Marwa & Ruchi Awasti)
Complaint Category: Tours & Travels
Claim Amount (Approx.): 168250
My Complaint Description:
I have booked one Flight Ticket for 6 persons pertaining to Jet Airways from Bangalore to Bagdogra and return ticket on Indigo from Bagdogra to Bangalore through your website vide your Booking Reference No. 1408766159751 dated 14.08.2017. Vide Jet Airways Flight No. 9W – 7048 and 9W – 7158 PNR No. HSESBN and Indigo Flight No. 6E – 534 and 6E – 342 PNR No. VE8PSG. The Date of Journey was on 4th September 2017 and return was on 8th September 2017.
The tickets of 5 passengers were cancelled 3 days before i.e., on 1st of September when they issued a fresh copy of tickets after name correction of one of the passenger but they did not inform me regarding the cancellation but instead issued a fresh tickets with confirmed bookings with confirmed PNR's. There was no request for cancellation from our end.
On the day of boarding, when we reached the airport then only we came to know about the cancellation and then when asked for making an alternative flight arrangements then they denied and said to make an alternate booking and they will refund the amount. Due to this 9 passengers could not board the flights as we were travelling for a family trip to Bhutan together. Then as there was no positive action from Yatra.com, I had to make an alternative flight arrangements on my own which cost me almost Rs. 168250/- in total.
Later, when I called yatra.com regarding the refund of the same but they denied to refund the whole amount and just refunded the amount of Rs. 47820/- and said that they are not liable for anymore refund. Even after furnishing all the documents, invoices and vouchers to them, they literally denied to refund the remaining amount.
Now the point is that all the occurrences and consequences that occurred was simply due to the fraudulent cancellations made by yatra.com and they say that they are not responsible for it. Yatra.com being such a big company having recognition almost all over the world be such an irresponsible in there commitment and deceive the loyal travelers who became there victim.