My Name: Huzefa Memon
My City: Vadodara
My Complaint Against: ZOMATO
Complaint Category: Food & Hotels
Claim Amount (Approx.): 7000
My Complaint Description:
Dear Team,
This is Huzefa From Laziz Pizza Vadodara. We are the Restaurant owner and working with some online food ordering for our restaurant. Actually we are also working with Zomato Online Food Ordering service recently they have activated the promocode:- ZOMATO for 40% discount to their customers but they have not taken a permission with us (Restaurant Manager/Owner) and when we know about this issue because the missing payment in our bank account so we have called to thier customer care for the solution one of their agent told us that promo is offered by zomato but there is some ration figure which restaurant has to be shared but she doesn't know the ratio figure and she told us to mail the customer care after this conversation we have mail our query to [email protected] so after 2 days i got called from 72900-51615 (ZOMATO AGENT) we also share the same issues with them but what a rude behavior he was talking with me and told me that whatever you can do we cannot provide a refund of non permissible promo which they have activated without permission and disconnect my call in the same call i told them to file complaint on Grahak suraksha regarding this issue they told me to file whatever we want…..

next day 11/07/19 again i got a call from 8863-68983 who is a female agent of zomato who also called me on the same issues i discuss my incident which was happen a day before so she ask that agent no and after we discuss on our matter but after this she also told me that we can't help we just just called to inform you that we will not process your missing amount so i felt very hurt so my request to GRAHAK SURAKSHA for the same that please help me to take my amount of which zomato is not giving … when zomato needs to activate promo they are informing us or getting letter signed and when we request them to remove this offer they want in letter how is this justice and even before activation the Promo: ZOMATO there is no call to inform us and they are telling that our team has called and confirmed still i ask them to provide me that guy no who called me to confirm this offer so they are not giving and not believed …….so please help i am too much disappointed to work with zomato…like this they are cheating with restaurant PLEASE HELP….

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